Comcast Customer Service Representative
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Marietta GA
Company: Comcast
Job Location: Alpharetta, GA
Work Shift: 4:00pm - 8:30pm (work 20 - 32 hours a week)
Compensation: The salary for this role is $10.15 per hour (Up to $2.90 per hour Commission)
Job Summary:
Responsible for outbound telephone calls to residential or commercial customers for the purpose of prospecting leads/upgrading current customers, promoting products and services, and closing all sales from new sales to sales to existing customers.
Core Responsibilities:
Makes outbound calls to existing customers to sell products such as High Speed Internet, CDV, or Video service as well as displays a strong on focus on goal achievement and results.- Generates prospective customers through cold calling and closes sales generated by cold calling by displaying excellent verbal and written skills.- Qualifies and follows up with sales leads.- Keeps up-to-date with industry knowledge, as well as the competitive posture of the Company. Maintains a thorough knowledge of Company products/services.- Informs customers of new services available.- Contacts customers to check quality of services, to discuss past due bills, or to verify installation dates.- Demonstrates strong influencing skills with customers, influencing them to purchase products and services.- Manages customer interactions by resolving issues and managing communication.- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.- Other duties and responsibilities as assigned.
Benefits:
In additional to excellent compensation, Comcast offers excellent benefits. After 90 days of employment you are eligible for a full benefits package, to include; Medical, Dental, Vision, Disability, Life, etc. Also you would be eligible for FREE Comcast cable and internet, and discounted phone service and other Comcast Business Partner discounts. As well, after 6 months, you are eligible for the 401K program, to which they match 100% up to 6% and also tuition reimbursement of up to $5,750 annually
If offered this position, you would be required to pass a background check which includes criminal, education and work history, as well as a drug screen.
Contact Ron Bolden by email (ronald.bolden@manpowergroup.com) followed up with a phone call (678-523-3740).