Essential Responsibilities:

* Prepare accurate, complete, and honest damage estimates for customers.
* Inspect damaged vehicles thoroughly using standard, written procedures.
* Estimate the cost or repairs and anticipated time to complete repairs using current computer programs.
* Carefully explain the damage and repair estimates to customers. Ensure their understanding.
* As appropriate, help customers process their insurance claims.
* Evaluate all supplemental repairs and costs. Ensure that repairs are needed and additional costs are accurate.
* Monitor repairs as they are made. Track all costs: labor and materials.
* Ensure that work meets quality standards.
* Inspect completed repairs; compare final work and final costs to original estimates and supplements.
* Provide exceptional service to customers from receipt of vehicles to their return to customers. Track customer satisfaction with completed repairs.
* Help management, as directed, oversee:Repair and painting operations; Safety programs.
* Fully coordinate and communicate actions within the body shop.
 
Compliance:

Carries out responsibilities in accordance with all company policies, operating standards, and applicable federal and state laws.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.